Context & Problem
The organization aimed to be the first single-family rental (SFR) company to launch an app in the App Store. There was no clear industry standard; we were defining the user experience from scratch.
The project demanded a dynamic approach — one that balanced learning through usage with delivering a fully functioning mobile experience that customers could adopt immediately.
What was at stake
01
Establishing a credible mobile presence in a new product and market category
02
Delivering core experiences that drive ongoing engagement and value to the customer and the business
03
Balancing rapid delivery timeline (3 months for MVP design and hand-off) with usability and quality
04
Aligning company-wide stakeholders around a shared vision - not just for MVP, but for all enhancements & iterations to come.


